Returns & Refund Policy
At Aakash Namkeen, we strive to deliver the freshest snacks to your doorstep; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect deliveries. Please notify us within 24 hours of receiving your order to initiate a resolution.
Report the Issue
Contact our customer support team via email or phone within 24 hours of delivery with your order ID and clear images of the damaged or incorrect product.
Verification Process
Our quality assurance team will review your claim and the provided photographic evidence to verify the discrepancy or damage.
Approval and Pickup
Once approved, we will either arrange a reverse pickup for the item or authorize you to discard it, depending on the specific nature of the concern.
Refund or Replacement
Upon successful verification, we will initiate a full refund to your original payment method or dispatch a fresh replacement package at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing